How does it work?
Place your Order today on our app or website and it will be ready in 3 hours* or on your preferred time to pick up.
Simply select the Pick Up option during checkout and indicate your preferred pick up date/time. Then, choose your preferred pick-up location.
*If your order is greater than 150 items, then it might take a bit longer. We will update you.
Do you charge a pick up fee?
Nope! It’s absolutely FREE!
What is your working schedule?
Place your order
Collect your Order
9:00 am to 5:30 pm
11:00 am to 8:30 pm
5:30 pm onwards
Next day pick up starting at 9:00 am
You are also welcome to schedule pickups for later dates.
Is there a minimum and maximum limit in purchasing?
There is no minimum or maximum order amount.
What if items in my order is Out of stock?
If an item is out of stock, the click and collect representative fulfilling the order will contact you for amendments. In case you missed the call from our representative, we will automatically remove out of stock items after no response in 30 minutes if your order is due in the next hour. Otherwise, we will wait until that time.
How will I know the status of my order?
Our click and collect representative will update you with your order status and you can collect as soon as you’ve received the notification either text, call or email.
Can I still make any changes to my order, such as the items listed, delivery date, and time?
You may inform us of such changes as long as the status of your order is “Not ready for pick-up” or if you haven’t received an update from our click and collect representative yet. However, please note that multiple additions to your order may lead to delays.
How do I pay?
You can pay upon pick up with the following payment scheme:
- Cash on Pick up
- Swipe on Pick up
- For online payments, we accept Credit Cards, Debit Cards or Net Banking (Visa or Mastercard). We will send you an online payment link once all amendments have been made.
What happens if I miss my time slot?
Once you have received notification that your order is ready for pickup, it can be collected any time from 11:00am to 8:30 pm on the day you scheduled it for pickup. Orders not picked up by the end of the day can be picked up the next day. Any orders unclaimed 3 days after it is due will automatically be cancelled
Where do I collect my order?
You can walk in, drive up or ride a tricycle to the following Pick-Up Locations:
|KCC Pharmacy Entrance|
|Veranza Curbside Entrance|
|KCC Rooftop Japan Homes Entrance|
|KCC Basement PNB Entrance|
There are designated parking slots for collection here. Please keep in mind that you are only permitted to park there during pickup. You will be sent an SMS and email notification when your order is ready for pick up. Let us know when you are in the area and we will bring your order out in less than 10 minutes.
Can I change my order pick-up time?
Yes, you can leave us a note upon checkout for your preferred time or change your pick up time by informing us through text, call (0951 806 8769 or 0917 803 6336) or email us at firstname.lastname@example.org.
I can’t pick up my order right away, how long will the store keep my order for me?
If you are not able to pick up your order at the time of your scheduled pick up, we will put it on hold until further notice. In case the order hasn’t been collected in 3 days and no prior notice about the delay we will automatically cancel your order.
In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods. In this case, you shall not be entitled to a replacement, refund or return of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to Shop Suki before leaving Pick-Up Point premises.
Can I change from Click & Collect to Delivery and vice versa, after submitting my order?
Yes, definitely! However, please bear in mind that you will be charged an additional delivery fee.