Online Payments at Shop Suki

Pay using Visa or Mastercard online at your convenience and get groceries delivered straight to your home, office, to a friend or your family. 

How does it work?

• Select the Credit or Debit card option during checkout       

• We will notify you over phone and email if there are any amendments made to your order. 
• As soon as the final amount has been verified, you will receive a payment link in your inbox from our trusted payment gateway eGHL stating your order number and corresponding amount.
• Enter your credit or debit card information.

• Once the payment is successful, a confirmation page will appear.
• Additionally, a confirmation email will be sent from eGHL to acknowledge that your payment has been successful. 

• Easy! And now your order is ready to go!
• For more inquiries, please contact us via Facebook Messenger, email or our customer service number.

What card type can be used for online payment?

Credit Cards, Debit Cards or Net Banking (Visa or Mastercard) For other card types, please opt for swipe on delivery.

I live abroad or have a foreign bank card, can I still use this?

Yes absolutely! We accept all Visa and Mastercards, there are no additional fees for foreign cards. 

Can I get groceries delivered to someone else?

Yes, 100% we are all about sharing the love :) Simply write the recipient's name in the shipping address. If this is a gift or a surprise, please let us know in the order instructions box so we don't send a physical invoice with your order. Additionally, please specify the correct person to contact for amendments. 

If I don’t have email can I still process an online payment?

For security reasons, payment links will only be sent via email through our trusted payment provider eGHL. Only click the Shop Suki payment link from the email noreply@e-ghl.com 

How would I know if my payment has been successful?

You  will receive an email confirmation from our payment provider (eGHL) from the email address noreply@e-ghl.com when your transaction is successful.

How do I know this payment is secure?

1. eGHL, our trusted 3rd party payment gateway is PCI DSS Level 1 Certified. Payment Card Industry Data Security Standard (PCI DSS) is a set of data protection mandates imposed on businesses that store, process, or transmit payment card data. Rest assured, we can process all card data safely.
2. Each payment that we process will go through several steps of our security measures that are monitored by a whole team. We will protect you from fraudulent payment activities.

Can I use more than one payment method per transaction?

Yes, you can split the payment from online, COD, and swipe on delivery method. Please contact us via Facebook Messenger, email or our customer service number to indicate this preference. Alternatively, you may also indicate this in the order instructions box.

How long does it take for the transaction to process if I pay online?

Immediately - you will receive an email confirmation from our payment provider (eGHL) from the email address noreply@e-ghl.com when your transaction is successful

What information do I need to make payment?

You need to prepare your bank detail information such as Cardholder Name, Card #, Expiration Date, and CVV.

When can I pay?

Your order will be finalized for any amendments and a final invoice will be sent. As soon as the order is finalized you will receive a payment link in your email inbox from our payment provider (eGHL) from the email address noreply@e-ghl.com with your final amount

1. We aim to give you a payment link as soon as the order and payment amount has been finalized including all amendments and additions.
2. For AM deliveries, all payments must be made before 6:30AM of the delivery date. Payments made after 11AM on the day of the delivery will be postponed the day after.

Are there any charges when paying online?

No additional charges for online payments.

What are the common causes of failed transactions?

• Possible problems related to the card

1. The card is not suitable for making online payments. 
2. The use of the card online has been prohibited by the account-keeping bank. 
3. The card has been blocked. 
4. The card data (card number, expiry date, code on the signature strip) has been incorrectly inputted. 
5. The card has expired. 

• Possible problems related to the account

1. There are insufficient funds on the account for the transaction to be executed. 
2. The amount of the transaction exceeds the purchase limit set for the card. 

• Possible problems in the connection

1. There may have been a break in the connection during the course of the transaction. Try again! 
2. The transaction was unsuccessful because you were timed out. Try again!

• Possible ‘technical’ problems

1. If you are not returned from the payment page to the merchant’s or service provider’s website, this means that the transaction has not gone through successfully. 
2. If you have been returned from the payment page, but you then go back to the payment page using the browser’s ‘back’, ‘reload’ or ‘refresh’ function, the system will automatically reject your transaction for security reasons.

1. Shop Suki voucher - voucher codes will be sent to customers for the payment discrepancy and can be used for the next transaction
2. Partial/Full Refund of Account – Full refund will be processed on the same day while partial refund will be processed the next day (11:00 PM cutoff for daily transactions) but reversal to the account will depend on the issuing bank. Usually, it would take 3-5 weeks before the refund would be reversed to the issuing bank.